For drivers

Charging made simple. Help when you need it.

Everything you need to charge with confidence — how it works, how to pay, and how to reach us if something isn't right.

For drivers

Charging that just works.

Pull in, plug in, tap to pay. Every Luviq site is designed to be quick to use, with clear signage, contactless payment and support on hand if you ever need it.

  • Clear pricing and connector info before you arrive
  • Contactless payment, no app required
  • 24/7 driver support helpline

How it works

Charge in four steps.

  1. 01

    Find a charger

    Use the location pages to check availability, connector type and charging power before you set off.

  2. 02

    Plug in

    Park in a charging bay, connect the cable to your vehicle and follow the prompts on the charger screen.

  3. 03

    Start & pay

    Tap a contactless card or use the Luviq app or RFID card. The price per kWh is shown before charging begins.

  4. 04

    Unplug & go

    When you're done, stop the session, return the cable and you're on your way. A receipt is available on request.

Driver support

A real team, around the clock.

Our driver helpline is staffed 24 hours, every day. If a charger isn't working, call us and we'll help you get charging — or point you to the nearest working charger.

24/7 helpline0808 157 0000Report a faultfaults@luviq.co.uk

Sample contact details for preview — final numbers confirmed before launch.

FAQs

Common questions.

How do I start a charge?

Plug in, then tap a contactless bank card or mobile wallet at the charger, or start the session from the Luviq app or an RFID card. The screen guides you through each step.

How much does it cost?

The maximum price in pence per kWh is shown clearly on the charger and on the location page before you start. There is no connection or subscription fee to charge on a pay-as-you-go basis.

Which connectors are supported?

Rapid and ultra-rapid chargers use CCS (and CHAdeMO at selected sites). Fast chargers use a Type 2 socket. Each location page lists the connectors available at that site.

What if a charger isn't working?

Call the 24/7 driver helpline shown on the charger and on our contact page, or email our faults address. We monitor the network continuously and aim to get chargers back in service quickly.

Are the chargers accessible?

We design sites with accessibility in mind, and each location page notes accessibility information such as bay type and approach. Tell us if you have specific access needs and we will do our best to help.

Can I use a roaming card or app?

Yes. Alongside contactless and the Luviq app, the public network is available through third-party roaming providers, so you can charge with the account you already use.

Still need a hand? Contact the Luviq team.