Who we are
Luviq Ltd (“Luviq”, “we”, “us”) is the data controller for personal data processed through this website. Our registered office is Unit 6 & 7, Chestnut House, Moorgreen Industrial Park, Engine Lane, Eastwood, Nottingham, NG16 3QU. You can reach our team about privacy matters at privacy@luviq.co.uk.
The information we collect
We collect only what we need to respond to you and run the site:
- Enquiry details — your name, email, organisation, site or location and the message you send us through the contact form or by email.
- Technical data — limited information your browser provides (such as IP address and device or browser type) that is needed to serve pages securely.
We do not knowingly collect special category data, and you should not send it to us through the contact form.
How we use it and our legal basis
- To respond to and manage your enquiry — on the basis of our legitimate interest in dealing with messages sent to us.
- To operate, secure and improve the website — on the basis of our legitimate interest in running a reliable, safe service.
- To meet legal and regulatory obligations where these apply.
Sharing your information
We do not sell your personal data. We share it only with service providers that help us operate the site and respond to enquiries (for example our hosting and email providers), with other companies within Farlovan Group Ltd where needed to answer you, and where we are required to by law. Where a provider processes data outside the UK, we put appropriate safeguards in place.
How long we keep it
We keep enquiry correspondence for as long as needed to deal with your request and for a reasonable period afterwards for our records, then delete it.
Your rights
Under UK data protection law you have the right to access, correct, delete or restrict the use of your personal data, to object to certain processing and to data portability. To exercise any of these, email privacy@luviq.co.uk. You also have the right to complain to the Information Commissioner’s Office (ICO) at ico.org.uk.
Cookies
Details of the cookies this site uses are set out in our cookie policy.
Changes to this policy
We may update this policy from time to time. Any changes will be published on this page with a revised update date.